Question 1

How can I book your services?

Accepted Answer

Booking with us is simple!
To get started, please submit an inquiry through our website by completing the inquiry form to check availability for your event date. Once your date is confirmed and you've selected your preferred package, a $150 deposit fee is required, along with the completion of our rental agreement form, which will be sent to you separately to complete and submit to officially secure your booking. Please note that the deposit fee is non-refundable and will be applied toward your total balance. The remaining balance will be due 48-hours prior to your event date.

Question 2

How far in advance do I need to book?

Accepted Answer

To ensure we can provide you with the best possible experience, we require a minimum of 3 weeks' notice for all event bookings. This allows us to fully prepare for your special occasion and guarantee the availability of our photobooth services.

If you're planning an event on short notice, feel free to reach out, and we’ll do our best to accommodate you based on availability!

Question 3

When is the final balance due?

Accepted Answer

The final balance is due 48-hours prior to the event. Failure to submit the final payment on time will incur late fees.

Question 4

How much deposit is required for the photo booth?

Accepted Answer

To secure our service for your desired date, we require a $150 deposit fee (non-refundable) to secure event date.

Question 5

What payments do you accept?

Accepted Answer

We primarily accept e-transfer. If you'd like to pay cash, please let us know in advance.

For Corporate Events, we accept certified cheques.

Question 6

Is there any additional fees that I need to be aware of before booking?

Accepted Answer

Parking -- if on-site parking is not available.
Travel fee for venues outside of our Central Radius.
Events with guests over 200.

Question 7

What is your service area?

Accepted Answer

We provide service primarily within the GTA (Greater-Toronto-Area); service beyond is happily accepted with the inclusion of appropriate travel fees.

Question 8

Do you have a travel fee?

Accepted Answer

A travel fee will apply to events with venues outside 50km of our Central Radius (North York, Ontario).

Question 9

Do you charge for parking?

Accepted Answer

If on-site free parking is unavailable, parking fees will be charged and added onto the client's final balance.

Question 10

How much time is needed for setup & take-down?

Accepted Answer

The booth takes approximately 60-90 minutes to set up. Take-down takes approximately 30-45 minutes.

Question 11

How much space is needed for the booth?

Accepted Answer

We require a space of 10ft x 10ft of space and a ceiling clearance of 9ft to accommodate the height of our backdrops -- (10ft ceiling clearance required specifically for our sequin curtain backdrops).

Question 12

Does the booth require power?

Accepted Answer

Yes -- we require a 3-prong 120-volt outlet within 15-feet of the booth.

Question 13

Can we change our start/end time after booking?

Accepted Answer

Yes, as long as it's within advanced notice, at least a week before the event.

Question 14

If our event runs late, can we delay the start time of the booth?

Accepted Answer

Once we are at the event and have begun setup, your contract is active. Delays in your event cannot be accomodated for at this point. We'll happily keep the booth running until our schedule end time and if you wish to extend the booth with overtime hours, you can request that near the end of the coverage.

Question 15

Is there someone who stays to run the booth?

Accepted Answer

Yes, we have two attendants present at all times and will be there to help hype you up and keep things running smoothly.

Question 16

What sizes are your print-outs?

Accepted Answer

Our print-outs are available in 2" x 6" strips or in 4" x 6" in size. You decide on one preferred size and layout. Our package prices remain the same regardless of the layout and size of the prints-outs. If you would like to have both sizes, you can certainly opt in for the 2nd size at an additional cost (refer to our Add-Ons).

Question 17

Can we do custom designs for our print-outs to match the event theme?

Accepted Answer

We design your print-outs exactly how you want. If you have specific fonts, images, monograms, or thoughts, just let us know and we'll get it done.

Question 18

Are the photos printed right away?

Accepted Answer

Yes, all of our print-outs are printed on site right away. It takes about 10-15 seconds to print each photo.

Question 19

Do you provide props with the photo booth?

Accepted Answer

Props are included in all of our packages and we provide props that are aligned with the theme of your occasion (ie. Birthday, Baby Shower, Weddings, etc.).

Question 20

Do you bring a table for props?

Accepted Answer

Yes, we bring our own table for the props.

Question 21

Can we bring our own background?

Accepted Answer

A background is included in the cost of every package; supplying your own will not change the cost. If there's a specific backdrop you're looking for, we can explore options for creating something custom for you -- but we generally recommend against clients bringing their own background for a number of reasons (including but not limited to the fact that clients are responsible for the setup of it, the quality of it may not meet your expectations when seen in the photos, and it may not be an appropriate size for the booth).

Question 22

When do we get access to the online gallery?

Accepted Answer

For our 'THE STARTER SET' package, we provide you with a QR code after the event to access the online event gallery for you to share with your guests. For our 'THE CROWD PLEASER' and 'THE VIP EXPERIENCE' packages, the online gallery (Live Event Gallery) is included and accessible on the spot.

Question 23

Can you print your photos in black & white?

Accepted Answer

Yes we can -- black and white filter is available as an "Add-On" to your choice of package.

Question 24

Do you have idle time available?

Accepted Answer

Yes, we do offer idle time as an add-on. Idle time pricing may vary depending on the length of time requested and will be quoted accordingly. Please let us know your event timeline when inquiring so we can provide the most accurate pricing and availability.

Question 25

When do you come to setup your photo booth station?

Accepted Answer

We will arrive 1-1.5 hours prior to the start time requested on the rental agreement. If the time needs to be adjusted, please reach out to us so we can adjust our schedule accordingly.

Question 26

How early can you set-up for an event? And do you charge for this early set-up?

Accepted Answer

We typically arrive 1-1.5 hrs prior to the start time for set-up. If you require us to set up much earlier, you can opt in for an early set-up of up to 4 hours earlier and there will be a $85 upcharge applied.

Question 27

Will I (the event host) get a copy of all the digital photos?

Accepted Answer

Absolutely! We provide you with a QR code and URL of the event gallery after our service.

Question 28

Do you need a table to setup your photo booth station?

Accepted Answer

No, we bring our own table that we require for our props. However, we do highly recommend requesting for a cocktail table to be nearby for your guests to place their food/drinks, as food and drinks are not permitted on the prop table or near the photo booth station. This is to avoid any accidents that would damage any of our equipment. Should any accidents occur that would result in discontinuing the duration of our service, we will let you know accordingly.

Question 29

Can I see myself in the screen before taking a photo?

Accepted Answer

Yes you can! You can strike the perfect pose before we snap that picture!

Question 30

Can the booth be used outdoors?

Accepted Answer

During this time, we do not accept events that take place outdoors. Outdoor events will be automatically rejected.

Question 31

What kind of camera do you use to take photos?

Accepted Answer

We use a professional Canon full frame DSLR to take each photo at our photo booth station.

Question 32

What kind of lighting do you use for your photo booth station?

Accepted Answer

We use a 400Ws Studio Strobe Flash and a Beauty Dish to ensure each photo is beautifully captured.

Question 33

What printer do you use to print the photos?

Accepted Answer

For our photo booth station, we use the DNP DS620A Dye Sublimation Printer for the highest professional quality for our clients.

Question 34

Do you offer any discounts on your photo booth rentals?

Accepted Answer

Due to inflation, we do not offer any discounts.

Question 35

What happens if I have to cancel my event?

Accepted Answer

Life happens, and sometimes there's nothing you can do about it. While your deposit is non-refundable, it can be applied toward another event, or used to book a different date.

AKA Photobooth

Frequently asked questions