Frequently asked questions
The first step is to inquire with us on the availability of your desired date. Upon confirming the availability of your requested date, we require a deposit of $100 (non-refundable) to secure your date, along with the completion of our rental agreement form, which will be sent to you separately to complete and submit.
To ensure we can provide you with the best possible experience, we require a minimum of 3 weeks' notice for all event bookings. This allows us to fully prepare for your special occasion and guarantee the availability of our photobooth services.
If you're planning an event on short notice, feel free to reach out, and we’ll do our best to accommodate you based on availability!
The final balance is due 48-hours prior to the event. Failure to submit the final payment on time will incur late fees.
To secure our service for your desired date, we require a $100 non-refundable deposit retainer fee.
We primarily accept e-transfer. If you'd like to pay cash, please let us know in advance.
For Corporate Events, we accept certified cheques.
Parking -- if on-site parking is not available.
Travel fee for venues outside of our Central Radius.
Events with guests over 200.
We provide service primarily within the GTA (Greater-Toronto-Area); service beyond is happily accepted with the inclusion of appropriate travel fees.
A travel fee will apply to events with venues outside 50km of our Central Radius (North York, Ontario).
If on-site free parking is unavailable, parking fees will be charged and added onto the client's final balance.
The booth takes approximately 60-90 minutes to set up. Take-down takes approximately 30-45 minutes.
We require a space of 10ft x 10ft of space and a ceiling clearance of 9ft to accommodate the height of our backdrops -- (10ft ceiling clearance required specifically for our sequin curtain backdrops).
Yes -- we require a 3-prong 120-volt outlet within 15-feet of the booth.
The minimum time you can rent the booth is a 2-hour rental, through our 'Hourly Service' option.
Yes, as long as it's within advanced notice, at least a week before the event.
Once we are at the event and have begun setup, your contract is active. Delays in your event cannot be accomodated for at this point. We'll happily keep the booth running until our schedule end time and if you wish to extend the booth with overtime hours, you can request that near the end of the coverage.
Yes, we have two attendants present at all times and will be there to help hype you up and keep things running smoothly.
Our print-outs are available in 2" x 6" strips or in 4" x 6" in size. You decide on one preferred size and layout. Our package prices remain the same regardless of the layout and size of the prints-outs. If you would like to have both sizes, you can certainly opt in for the 2nd size at an additional cost (refer to our Add-Ons).
We design your print-outs exactly how you want. If you have specific fonts, images, monograms, or thoughts, just let us know and we'll get it done.
Yes, all of our print-outs are printed on site right away. It takes about 10-15 seconds to print each photo.
Props are included in all of our packages and we provide props that are aligned with the theme of your occasion (ie. Birthday, Baby Shower, Weddings, etc.).
Yes, we bring our own table for the props.
A background is included in the cost of every package; supplying your own will not change the cost. If there's a specific backdrop you're looking for, we can explore options for creating something custom for you -- but we generally recommend against clients bringing their own background for a number of reasons (including but not limited to the fact that clients are responsible for the setup of it, the quality of it may not meet your expectations when seen in the photos, and it may not be an appropriate size for the booth).
For our Classic Package, we provide you with a QR code after the event to access the online event gallery for you to share with your guests. For our Premium and Ultimate Packages, the online gallery (Live Event Gallery) is included and accessible on the spot.
Yes we can -- black and white filter is available as an "Add-On" to your choice of package.
Idle times are available for the 'Ultimate Package' ONLY. We can be idle for up to 1.5 hrs, typically happens for weddings when dinner is served to your guests, we would pause the photo booth and resume after 1.5 hrs and continue operation for the remaining duration.
We will arrive 1-1.5 hours prior to the start time requested on the rental agreement. If the time needs to be adjusted, please reach out to us so we can adjust our schedule accordingly.
We typically arrive 1-1.5 hrs prior to the start time for set-up. If you require us to set up much earlier, you can opt in for an early set-up of up to 4 hours earlier and there will be a $65 upcharge applied.
Absolutely! We provide you with a QR code and URL of the event gallery after our service.
No, we bring our own table that we require for our props. However, we do highly recommend requesting for a cocktail table to be nearby for your guests to place their food/drinks, as food and drinks are not permitted on the prop table or near the photo booth station. This is to avoid any accidents that would damage any of our equipment. Should any accidents occur that would result in discontinuing the duration of our service, we will let you know accordingly.
Yes you can! You can strike the perfect pose before we snap that picture!
During this time, we do not accept events that take place outdoors. Outdoor events will be automatically rejected.
We use a professional Canon full frame DSLR to take each photo at our photo booth station.
We use a 400Ws Studio Strobe Flash and a Beauty Dish to ensure each photo is beautifully captured.
For our photo booth station, we use the DNP DS620A Dye Sublimation Printer for the highest professional quality for our clients.
Due to inflation, we do not offer any discounts.
Life happens, and sometimes there's nothing you can do about it. While your deposit is non-refundable, it can be applied toward another event, or used to book a different date.